We're here to help.
Account questions, billing issues, or anything about your identity and credit data — reach out and we will get you sorted.
Signed-in support
For account-specific help (billing, profile, reports), sign in and open a support ticket from your dashboard — that is the fastest path to a resolution.
Common issues and where to start
Four things most members reach out about. One click gets you to the right place.
Change your profile details
Update your name, phone, address, or marketing preferences from your account settings.
Billing or refund questions
See our Refund Policy, or email support with your account email and charge date for faster help.
Issues pulling a credit report
Failed reports are refunded automatically. Contact us if you don't see the refund within 10 business days.
Reset your password
Use the "Forgot password" link on the sign-in page to get a secure reset link by email.
Other ways to get help
Browse the FAQ
Answers to the most common questions about pricing, security, and how the service works.
Use the contact form
Structured form for general questions, feedback, and account issues.